Welcome to the "Sawab" application (hereinafter referred to as “the App”). We are committed to protecting your privacy and ensuring the security of your personal data in accordance with relevant laws and regulations. This policy explains how we collect, use, share, and protect your information when you use the App or its services.
Account Information: When registering via phone number using a verification code (OTP), we collect:
Name or username
Age
City
Phone number
Usage Information: We may collect certain technical data, such as:
Device type and operating system version
IP address in some cases
App navigation data and accessed sections
Notifications: We request permission to send you notifications about important announcements and new courses. You can control these permissions via your device settings.
Other Information: We may collect any additional information you choose to share with us voluntarily within the app (e.g., surveys or inquiries).
We use the collected information for the following purposes:
Service Provision: To create and manage user accounts and provide access to courses and digital services available in the app.
Notifications: To inform you about new courses, updates, offers, or announcements.
Analytics and Service Improvement: To enhance app performance and offer the best possible user experience.
User Communication: To respond to inquiries, technical support requests, or account-related issues.
We process your personal data based on the following legal grounds:
Your Consent: By creating an account or using our services, you consent to the collection and use of your data in accordance with this policy.
Contract Fulfillment: Certain data is required to deliver agreed-upon services, such as account management and course access.
Legitimate Interests: In some cases, data is used for analysis and improvements without compromising your fundamental rights and freedoms.
Data Access: You have the right to request a copy of the personal data we hold about you.
Data Correction: You may request correction or updating of any inaccurate or outdated information.
Data Deletion: You can delete your account via the app, and personal data will be removed unless legally required to retain it for a longer period.
Withdraw Consent: You have the right to withdraw your consent at any time, although this may affect your ability to use some features of the app.
We implement appropriate security measures to protect your information from unauthorized access, modification, disclosure, or destruction. However, no internet transmission or storage method can guarantee complete security. We advise you to be cautious when sharing your information.
We do not share your personal data with any third party for commercial or marketing purposes.
We may share limited information with trusted service providers or partners who help us operate or improve the app, under contracts that ensure confidentiality and limited use.
The app may contain links to external websites or applications. We are not responsible for their privacy policies or content. We recommend reviewing their policies before providing any personal information.
The "Hanakamel Taaleem" app targets children and youth to enhance their educational skills. We are committed to creating a safe environment and do not collect more data than necessary to provide the service. Parents or guardians should supervise and monitor their children’s use of the app. If a parent wishes to delete their child’s data, they may contact us or use the account deletion feature within the app.
We retain user data for as long as necessary to fulfill the purposes outlined in this policy, unless a user requests deletion or we are legally required to retain it longer.
We may update this policy from time to time to meet legal, technical, or security requirements. You will be notified of any major changes via the app or other suitable means. Continued use of the app after the updated policy is posted indicates your acceptance of the changes.
For inquiries or complaints regarding this Privacy Policy, or to exercise any of your rights mentioned above, please contact us at:
Email: info@sawab.ly
Phone/Postal Contact: 0917777777
Last Updated: 03-05-2025
By using the "Hanakamel Taaleem" app, you confirm that you have read, understood, and agreed to this Privacy Policy and the Terms and Conditions stated above.
